As a trusted local florist, Flower Delivery Marylebone is committed to providing only the freshest flowers to households and businesses throughout Marylebone and the surrounding areas. Every arrangement is prepared with care, ensuring your experience with us is delightful from the moment your flowers arrive. If, for any reason, you are not satisfied with the freshness or condition of your order, our comprehensive Returns, Refunds & Complaints policy is designed to give you peace of mind.
Your floral arrangements should arrive looking beautiful and vibrant. If your flowers are damaged in transit or upon arrival, please notify us as soon as possible. We understand how important it is for your flowers to be in perfect condition, whether they are a personal treat or a thoughtful gift for someone else. To help us resolve any issues promptly, we ask that you report any damage within 24 hours of delivery. In most cases, we may request a photograph of the damaged flowers or packaging to help us assess and resolve the problem quickly.
We pride ourselves on the quality and longevity of our blooms. Our fresh flower guarantee means that your arrangement will remain beautiful and fresh for a minimum of five days from delivery, provided you follow our care instructions. Should you find that your flowers appear wilted, faded, or below standard within this five-day freshness window, please contact us so we can address your concerns. Your satisfaction is our top priority, and we are dedicated to ensuring you enjoy your arrangement for as long as possible.
When issues arise due to damage on arrival or concerns within our freshness window, Flower Delivery Marylebone offers two convenient solutions: a full refund or a replacement arrangement. After reviewing your case and confirming the details, our team will work with you to determine your preferred resolution. If you select a replacement, we will arrange for prompt redelivery of a new, fresh bouquet at no additional cost. Should you choose a refund, the full amount will be processed back to your original form of payment according to our standard financial timelines.
We value every customer's experience and treat feedback with the utmost seriousness. If you wish to make a complaint regarding your delivery, product quality, or customer service, please reach out to us with as much detail as possible, including your order information and the nature of your concern. Our dedicated customer care team will review your complaint and respond within two working days. We aim to resolve all issues quickly, fairly, and transparently, ensuring your continued confidence in our Marylebone florist service.
Flower Delivery Marylebone has built a reputation as a reliable, independent local florist deeply rooted in the Marylebone community, serving both residents and local businesses. Our commitment to fresh flowers, excellent service, and customer satisfaction guides everything we do. Thank you for choosing us—your support allows us to continue delivering the highest-quality blooms and floral experiences across Marylebone every day.
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