Welcome to Flower Delivery Marylebone. These Terms and Conditions ('Terms') apply to all users who access or use our online flower delivery services in Marylebone and the surrounding areas. By placing an order with us via our website, you expressly agree to be bound by these Terms. Please review them carefully before proceeding with your order. These Terms cover the process of ordering flowers online, payment provisions, cancellation terms, our liability, and your rights under applicable laws.
Placing an order for flower delivery in Marylebone is straightforward:
1. Browsing and Selection: Customers may browse the range of flower bouquets and arrangements available online for delivery in Marylebone and surrounding areas. Each product listing will detail its composition, size, and price information.
2. Adding to Basket: Once you have found the desired item, add it to your online basket. You may continue shopping or proceed directly to checkout.
3. Address and Delivery Details: At checkout, you must provide complete and accurate delivery information, including recipient’s name, address in Marylebone or neighbouring locations, and preferred delivery date where offered. Please ensure all details are correct. We do not accept responsibility for delays or non-delivery where information is incomplete or incorrect.
4. Personal Messages: You have the option to include a personalised message with your order. Ensure the text is appropriate and does not contain offensive or unlawful language. We reserve the right to withhold any message deemed inappropriate.
5. Confirmation: After submitting your order, you will receive an on-screen and/or email confirmation detailing your order summary and reference number. This acknowledgment confirms we have received your order for processing but does not constitute formal acceptance.
6. Acceptance: Orders are accepted when dispatched. We reserve the right to reject or cancel any order where necessary, such as where a listed product is unavailable, payment is declined, or misuse of service is identified. In such instances, we will notify you as soon as possible and refund any payments made.
All prices are shown in GBP (£) and are inclusive of VAT unless otherwise stated. We endeavour to ensure that prices shown on our website are accurate; however, in the event of an error, we are under no obligation to fulfil an order at the incorrect price. If we discover an error in pricing after your order is placed, we will contact you for instructions before fulfilling the order, or cancel the order with a full refund if we are unable to reach you.
Accepted Payment Methods: We accept most major credit and debit cards as well as other online payment methods as displayed at checkout. Payment must be made in full at the time of order, and we will not dispatch your flowers until your payment has cleared.
By providing payment details, you confirm that you are authorised to use the payment method supplied. All cardholders are subject to validation checks and authorisation by your card issuer. If your payment is not authorised, your order will not be processed and we will inform you accordingly.
Security is paramount. All payments are processed through secure payment providers. We do not store full payment card details on our server. Any attempted fraudulent payment, including using unauthorised cards, may be reported to the authorities.
Should you wish to cancel or amend your flower delivery order in Marylebone, please contact us as soon as possible quoting your order reference number.
Orders Not Yet Dispatched:
Cancellations and amendments can typically be accommodated if your order has not yet been prepared or dispatched. Upon successful cancellation, we will issue a full refund using your original payment method.
Orders Already Prepared or Dispatched:
Once an order has entered the preparation or delivery process, cancellations and changes may not be possible. The perishable nature of flowers means that orders cannot be restocked or resold once prepared. If an order has entered this stage, it will be delivered as originally specified and refunds cannot be provided.
Where a cancellation request is received after preparation has begun but before dispatch, we reserve the right to charge a reasonable fee to cover costs incurred.
Refunds:
Where a refund is due, it will be issued to your original payment method within 7 business days. Refund times are subject to your card issuer’s policies.
Our flower delivery service covers Marylebone and nearby locations. Delivery days and times may vary according to local demand, distance, and logistical considerations. We aim to deliver on your requested date but cannot guarantee specific time slots unless expressly confirmed at the time of order.
Recipient Unavailability: If no one is available to receive the flowers at the specified address, our delivery driver will, where possible, leave the order in a safe place or with a neighbour and provide notification to the recipient. If these options are not available, we may return the flowers to our shop and leave a contact card for the recipient to arrange redelivery. Additional charges may apply for redelivery on a different day.
Adverse Conditions: While we strive to fulfil every order on time, deliveries may be affected by factors beyond our control including extreme weather, traffic, or other local disruptions. In such cases, we will contact you to arrange an alternative delivery time where possible.
Product Substitution: Due to seasonal or supply variations, it may become necessary to substitute certain flowers or packaging. Any such substitutions will be of equal or greater value and as similar in style and colour as possible. We will attempt to notify you of any significant changes where feasible, but reserve the right to make substitutions as required.
We are committed to delivering flowers in prime condition. If you are not fully satisfied with your order, please notify us within 24 hours of delivery. Please provide photographic evidence and order details to help us resolve any issues quickly. Where appropriate, we may offer a replacement, partial refund, or full refund at our discretion.
Non-Returnable Goods: Given the perishable nature of our flower products, returns of unwanted bouquets are not possible unless they are defective or not as described. For non-perishable items such as vases or gifts, standard distance selling rules may apply.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
Our total liability to you in connection with any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total value of the order. We shall not be liable for any indirect, incidental, or consequential loss, including without limitation loss of income, loss of data, loss of profits, or any third-party claims arising from your use of the flower delivery service in Marylebone.
We do not exclude or limit our liability for death or personal injury arising from negligence, or for fraud or fraudulent misrepresentation, or any matter for which it would be unlawful to limit or exclude liability.
Your privacy is important to us. We collect personal information required to process and deliver your order (such as recipient name, address, and contact details) in accordance with UK data protection laws. We will never sell or share your details with third parties except as necessary to fulfil your delivery. For further details, please refer to our Privacy Policy available on our website.
All content on our website, including images, text, and logo, is owned or licensed by Flower Delivery Marylebone. You are permitted to use the website for personal, non-commercial purposes only. Any unauthorised use, copying, or distribution is strictly prohibited.
We strive to ensure our customers in Marylebone receive a first-class online flower delivery experience. Should you have any cause for complaint, or require customer support, please contact us using the details provided on our website. All complaints will be dealt with fairly and within reasonable timeframes.
We reserve the right to update or amend these Terms & Conditions at any time, to reflect changes in our business operations or in accordance with the law. The latest version will always be published on our website. By placing an order, you agree to be bound by the Terms & Conditions in force at the time.
These Terms & Conditions, and any dispute or claim arising out of, or in connection with, them or your order (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Marylebone irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions are applicable to all online customers residing in, or delivering flowers to, Marylebone and all surrounding areas included in our coverage. Any references to 'Marylebone' in these Terms include its nearby locations serviced by Flower Delivery Marylebone.
Should any part of these Terms & Conditions be deemed unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which will remain in full force. Our failure to enforce any part of these Terms & Conditions at any time does not constitute a waiver of our right to enforce the same or any other part in future.
Thank you for choosing Flower Delivery Marylebone. We are committed to providing beautiful floral arrangements delivered reliably and promptly throughout Marylebone and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Marylebone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Marylebone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
